Terms & Conditions

Last updated 15 September 2026. This page describes how this shop works in plain English. It is not legal advice.

These terms govern your use of gardenedge.net and any purchase you make from GardenEdge Canada, a brand operated by Caruso Consulting Co Ltd, a limited liability company incorporated in Thailand ("we", "us" or "our"). By using the website or placing an order, you agree to them.

Using the website

You may use the website for lawful purposes only. You agree not to:

• use it in a way that breaks any law or regulation;
• try to gain unauthorised access to our systems or interfere with how the site works;
• copy or redistribute our text, images, branding or design without our written permission;
• give false information or pretend to be someone else.

Products and descriptions

We describe our products as accurately as we can, including materials, face heights, section lengths and what comes in the pack. Photographs are for illustration, and small differences in colour and finish can occur. Corten steel is supplied to weather, so its colour changes over time by design.

Prices

All prices are shown in Canadian dollars, and the price in your basket is the price you pay at checkout. If we find a mistake in the price of an order you have placed, we will contact you before it ships to ask whether you want to go ahead at the correct price.

Ordering

• Order processing. Once your payment has cleared, orders are usually handled within 24 to 48 hours.
• Contacting us. You can message us at any time and we usually reply within one working day.
• Delivery times. See our shipping page.

Your order and our contract

• Placing an order is an offer to buy. The contract is formed when we confirm and ship your order.
• We may refuse or cancel an order, for example where stock is not available or we suspect fraud. If we cancel an order you have paid for, we refund it in full.
• Please give accurate delivery and contact details. We ship to Canadian addresses only, and we are not responsible for delays caused by incorrect information.

Payment and security

Payment is taken at checkout by Stripe or PayPal over an encrypted connection. We never receive or store your full card details.

Shipping, returns and cancellations

Our Shipping and Refunds & Returns pages set out delivery times, costs and the full return and refund conditions. They form part of these terms.

Limitation of liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for the products in it, and we are not liable for indirect or consequential loss. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded, including your rights under the sale of goods and consumer protection legislation of your province. See also our Limited Liability Indemnity.

Governing law

These terms are governed by the law of Ontario and the federal laws of Canada that apply there, and the courts of Ontario can hear disputes about them. This does not take away your right, as a consumer, to rely on the consumer protection law of the province or territory where you live, or to bring a claim there, including in its small claims court.

Changes to these terms

We may update these terms from time to time. The version on this page when you place an order is the one that applies to that order.

Contact us

GardenEdge Canada, a division of Caruso Consulting Co Ltd
Canada administration office: 422 Richards St #170, Vancouver, BC V6B 2Z4, Canada
Registered office: 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand
Company registration (Thailand): 0765554000332
Email: theteam@gardenedge.net
International call centre: +66 98 391 3877