Refunds & Returns
Last updated 15 September 2026. This page describes how this shop works in plain English. It is not legal advice.
Cancelling an order
You can cancel any order free of charge until it ships. Orders are handled within 24 to 48 hours of being placed, so if you need to change or cancel one, email us within 12 hours at theteam@gardenedge.net with your order number. Once an order has been packed and shipped it can no longer be cancelled, and the returns section below applies instead.
Changing your mind
Canada has no general cooling-off period for an online purchase, so a change-of-mind return is something we choose to offer rather than something you are owed. We give you 15 days from the day your order is delivered, whether you changed your mind, found a better price, ordered the wrong item or no longer need it. Provincial law can also give you a right to cancel in specific circumstances: under Ontario's Consumer Protection Act, 2002, for example, an internet agreement can be cancelled where the information the Act requires was not disclosed before you ordered, or where the goods do not arrive within 30 days of the delivery date we gave you. Those rights are yours whatever this page says.
To be eligible for a change-of-mind return:
- tell us within 15 days of delivery, by email, with your order number;
- send the goods back in their original packaging and in a resaleable condition, using a tracked service;
- keep your order confirmation or other proof that you bought from this website. We cannot accept returns of goods bought from other retailers.
You pay the cost of sending the goods back for a change of mind, and the refund covers the goods: the shipping charge on the original order is not refunded for a change of mind. Nothing is deducted from your refund for handling or restocking, and cancelling before an order ships costs nothing. Edging, stakes and spikes are heavy to post, so it is worth asking us about lengths and quantities before you order.
Refunds
We process your refund within 24 to 48 hours of receiving the goods back. It goes to the way you paid, your card or your PayPal account, or we can hold it as credit against a future order if you ask us to. Card providers and PayPal usually take a few more working days to show it on your statement.
Faulty, damaged or incorrect items
This applies to everything we sell, and nothing above affects it. Under the sale of goods and consumer protection legislation of your province, the goods we sell you must be of merchantable quality, reasonably fit for the purpose they are sold for, and match how we described them. If they are not, contact us and we will put it right with a repair, a replacement or a refund, and we pay the return postage.
Damaged in transit
If a parcel arrives damaged or with parts missing, email us straight away with your order number and a photograph of the packaging and the item. We will arrange a replacement or a refund at no cost to you. Photographs help us take it up with the courier, so they speed things along, but they are not a condition of your rights.
The wrong item, or an order that never arrives
If you receive something different from what you ordered, or your order does not arrive, tell us as soon as you can. Putting that right is our job and it costs you nothing.
How to start a return
Email theteam@gardenedge.net with your order number and a short note about what you would like to do. We will reply with the return address. Please contact us before sending anything back, so the return is credited to your order.
If something goes wrong
If you are unhappy with how we have handled a return, see our complaints handling policy. Nothing on this page limits your rights under the legislation of your province, or under the federal Competition Act, which prohibits false or misleading representations.