Contact us

Most emails are answered within one business day.

Tracking can take a day to start showing movement after a parcel is collected. If it has been longer than that, send us the order number and we will chase it.

Email us with the order number within 12 hours. Orders are handled within 24 to 48 hours, and once one has shipped it can no longer be changed or cancelled.

The registered company is Caruso Consulting Co Ltd in Phetchaburi, Thailand, and there is a Canadian administration office in Vancouver. Both addresses are on this page.

There is an international call centre number on this page. Email is usually faster, because an order number and a photograph settle most questions in one message.

Use the complaints handling policy page, which sets out the process and the address that reaches the case resolution team.

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@gardenedge.net

Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.

We are an online supplier, with no physical shop or premises.

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

Shipping anywhere in Canada is CAD 25, and it is free once your order reaches CAD 100. It takes five to seven days, after a 24 to 48 hour handling time while the order is picked and packed.

All of our prices are displayed in $CAD - Canadian Dollars

We accept card payments and PayPal through our secure checkout.

Shipping anywhere in Canada is CAD 25, and it is free once your order reaches CAD 100. There is one shipping service rather than a choice of speeds.

Five to seven days, after a 24 to 48 hour handling time while the order is picked and packed.

Yes, to any Canadian address, at the same flat rate and in the same 5 to 7 days once the order has been handled. We ship to Canadian addresses only.

No. The per metre and per section ranges are sold by the unit, so you can order one metre or one section if that is all you need.

Yes, under our own policy. Canada has no general cooling-off period for an online purchase, so this is our policy rather than a legal right: you have 15 days from delivery, the goods come back unused and in resaleable condition at your cost, and the refund covers the goods but not the original shipping charge. Nothing is deducted for handling. Email us with your order number first.

That is a separate right under your province's consumer protection and sale of goods law, and it does not depend on the 15 days. You can ask for a repair, a replacement or a refund, and we pay the return postage.

You do, unless the item is faulty or we sent the wrong thing.

Yes, free of charge. Email us with your order number within 12 hours: orders are handled within 24 to 48 hours, and once one has shipped it can no longer be cancelled.

You get a confirmation email with a tracking number once the order ships. Items in one order can travel in separate parcels.

Card payment and PayPal, both through a secure checkout. Card details are handled by the payment provider and never reach this site.

Canadian dollars, and that is what your card is charged.

Yes. Use the wholesale quote page with the lengths and quantities you need and we will come back with a price.